Ooops I did it again....

This morning, I took a commendation call and sent an email about it to the whole TS Voice Team. Funny coz I mistook the agent's name for Ramon Fernandez instead of Ramon Fernando. That was so emabarassing! But good sport that I am, I just took it in stride...

Unfortunately, I had to endure remarks and comments from friends and other helpdesk agents who got to read the email...Hahaha!